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Archived: Orchard Court Residential Home

The provider of this service changed - see old profile

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All reports

Inspection report

Date of Inspection: 1 May 2012
Date of Publication: 30 May 2012
Inspection Report published 30 May 2012 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

Our judgement

The provider was meeting this regulation. People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

User experience

Some people living at Orchard Court had limited communication and were unable to answer direct questions about some of the essential standards we reviewed. We did speak with people in a general way and asked some questions. We observed people and their interactions with each other and with staff.

One person told us they liked the staff and were seen making hot drinks for staff and visitors and chatting and joking together.

Other evidence

We looked at staff training records and saw a range of training was provided to staff- mental capacity act, derivation of liberties, medication, and administering insulin. Staff were provided with monthly team meetings, monthly supervisions, and yearly appraisals were planned for June. People receive a service from a provider that supervises its staff well.

During our visit some staff were seen leaving the home to attend food hygiene and infection control training. We saw a staff member receive one to one support from a visiting tutor. A senior staff member told us they would be re-training staff in moving and handling and other essential training at the end of May. We saw staff were enabled to take part in learning and development that is relevant and appropriate so that they can carry out their role effectively.