You are here

Archived: Orchard Court Residential Home

The provider of this service changed - see old profile

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 1 May 2012
Date of Publication: 30 May 2012
Inspection Report published 30 May 2012 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

The provider was meeting this regulation. People’s privacy, dignity and independence were respected

User experience

Some people living at Orchard Court had limited communication and were unable to answer direct questions about some of the essential standards we reviewed. We did speak with people in a general way and asked some questions. We spoke with one person and they told us staff were good and their house was nicely decorated. We observed people and their interactions with each other and with staff.

We observed staff treating people with dignity and respect. We saw people were toileted promptly in private. Some people had difficulties with communication and staff explained what was happening as they went along. One person was seen coming out of the bathroom and had not done up their clothes. A staff member quickly intervened and reminded the person to make sure they were “covered up” after using the bathroom. We saw some people were provided with protective clothing for daytime activities and at mealtimes to maintain their dignity and clothing.

Other evidence

Records checked confirmed that the people using the service and their families had been involved in the planning of their care and support. Where changes to their support had been provided everyone involved had been consulted. This was easier to locate in the new care plans currently being developed.

People were provided with a copy of the service user’s guide prior to them moving in so that they were aware of the facilities that can be offered once at the home.

Some of the staff were trained as dignity champions and would be responsible for ensuring the principles of respect, dignity and privacy were put into practice in the running of the home. We saw information around dignity themes displayed on the walls.