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Archived: Netherfield House

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Inspection report

Date of Inspection: 11 December 2013
Date of Publication: 4 January 2014
Inspection Report published 04 January 2014 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 11 December 2013 and talked with staff.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

Reasons for our judgement

We were unable to speak to people using the personal care service offered by Netherfield House because when we visited on 11 December 2013 as no-one was using this service. Netherfield House are registered to provide personal care to people and aim to provide personal care in the future. At the time of our visit they were offering more general support services such as assistance with transport and helping people to access their local community. We spoke with staff and looked at records to see how well the service had prepared for when it is offering personal care.

Staff we spoke with were able to identify the difference between support and personal care. Staff told us that they supported people with their everyday living skills and involved them within the community.

We saw the support plans were reviewed on a regular basis and updated where required. We found that the support plans were person centred and reflected people’s needs. We noted that the support plans were flexible and the service would be able to document a person's personal care needs in the future.

We saw the support plans were presented in an easy to read format for people using the service and people were involved throughout their support plan. This meant that the support plans were based on the needs of people who used the service.