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Cheshire East Homecare t/a Surecare Cheshire East Good

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Inspection report

Date of Inspection: 9 July 2012
Date of Publication: 1 August 2012
Inspection Report published 1 August 2012 PDF

Overview

Inspection carried out on 9 July 2012

During a routine inspection

We completed an unannounced inspection on 09 July 2012 at Cheshire East Homecare Limited, which is part of the Surecare Cheshire East provider group.

We met with three people who used the service in their own homes. We also spoke with four family members of people who used the service. As part of our inspection, we reviewed the records held in the branch office in Macclesfield and in people's homes.

People who used the service and their family members all told us that they were happy with the care and support provided by the staff.

There had been no complaints received by the service and people who used the service told us that they were confident the manager would appropriately address any issues they had.

Comments from people who used the service included: "The staff are genuinely lovely people, all of them act in a professional way."

"The staff are very kind and do all they can in the short time they are here to make me comfortable. They are respectful and friendly and I am treated with dignity."

"I've not needed to comment on anything really, but if I did I'd tell the carer directly and let them tell the manager, or I would ring to speak to the manager at the office." They also told us: "I have my regular carer's who know me very well. I'd like continuity of staff, except in an emergency, you'd expect there to be a hiccup then."

We spoke with four family members of people who used the service. One told us: "The staff discussed the care they could provide with my relative and how often, and my relative made her own decision about how much support she needed to have and it seems to work very well."

Other comments from family members included:

"The staff are kind and caring, I have no concerns about the staff they are respectful of my relatives� privacy and dignity."

"We have used other home care services and find this service to be five star."