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Cheshire East Homecare t/a Surecare Cheshire East Good

All reports

Inspection report

Date of Inspection: 25 November 2013
Date of Publication: 17 December 2013
Inspection Report published 17 December 2013 PDF

Overview

Inspection carried out on 25 November 2013

During a routine inspection

We spoke with a range of people about the agency. They included the owner, manager, staff, relatives and people who received a service. We also had responses from external agencies including social services. This helped us to gain a balanced overview of what people experienced using the agency.

During the inspection we looked at care planning, staff training and supervision records.

People who used the agency told us they provided a good service. Comments included, �This is the best agency we have had.�

People told us they had received a visit from the manager of the agency before the service commenced. This was to introduce themselves and carry out an initial assessment. They told us their needs had been discussed and they had agreed with the support to be provided. One relative spoken with said, �They continually provide a high level of service for my husband.�

We found that there were enough skilled and experienced staff so that people had their care delivered at the right time, usually by the same people and in ways they wanted. One person who used the service said, �They do try and keep to the same carers which is good.� Also, �The staff are so professional and competent.�

We spoke with Cheshire East council's contracts monitoring team, they confirmed there were no concerns with the service being provided by the agency.

There were a range of audits and systems in place to monitor the quality of the service being provided