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Inspection report

Date of Inspection: 7 February 2014
Date of Publication: 22 February 2014
Inspection Report published 22 February 2014 PDF | 64.03 KB

Overview

Inspection carried out on 7 February 2014

During an inspection to make sure that the improvements required had been made

We carried out this visit to check that the provider had systems in place to monitor the quality of the service and ensure that actions were taken to address any shortfalls. At the time of our inspection the acting manager had left and the service was supported by managers from other homes owned by the provider. This meant that there was no registered manager who could be held accountable for the day to day service provided.

During our inspection we spoke with a supporting manager, two staff and the administrative assistant. We spoke with four people who living in the home and looked at records relating to the monitoring of the service.

All the people spoken with told us they were happy with the service provided. One person told us, "Its wonderful (living in the home)." Another person told us, "The staff are lovely." Two staff spoken with confirmed that the home received support from other managers. One member of staff told us that the home was improving "care wise and paper wise". This showed that staff and people living in the home were happy with the running of the home.

The records we looked at showed that there were systems in place to monitor the quality of the service that ensured that people received a service that was safe and where people could make suggestions to improve the service. This showed that there was a system in place that took the views of people into account.