You are here

The provider of this service changed - see old profile

All reports

Inspection report

Date of Inspection: 3 June 2013
Date of Publication: 5 July 2013
Inspection Report published 05 July 2013 PDF | 87.39 KB

Overview

Inspection carried out on 3 June 2013

During a routine inspection

This was a scheduled unannounced inspection.The service did not know we were visiting.

At the time of our inspection 38 people lived at the home. We spoke with staff, visitors and people that used the service who were able to tell us about their experiences. One person told us: "The staff are very attentive to our needs". Another person told us: "It�s nice here, staff are nice to me, they are patient if I don�t understand what they are asking me.The food is good, I like it it�s nice to chat with staff but they are busy".

Some people were unable to speak with us either because of frailty or personal preference. We spent time in the units to observe the activity and interactions between staff and people.

We looked at the care and support records of five people who were accommodated in the two units within the home. We spoke with staff, they told us how they provided care for people each day.The information recorded in the plans corresponded with what staff had told us. We did not see any formal process for assessing a person's capacity to make decisions or how decisions were made in the person's best interest.

We saw that staff were attentive and prompt when people required help and support. Staff told us that they had received training to help them understand how to meet the needs of people in their care. The manager told us that additional training was being arranged.

We saw that records included the care and support needs for the people who used the service.