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Inspection report

Date of Inspection: 24, 25 September 2013
Date of Publication: 30 October 2013
Inspection Report published 30 October 2013 PDF | 75.38 KB

Overview

Inspection carried out on 24, 25 September 2013

During an inspection to make sure that the improvements required had been made

We spoke with three people using the service, three relatives and twelve staff including nursing, care and catering staff, the administrator and the registered manager. We also spoke with the Quality Assurance Manager (QAM) who was visiting the home on behalf of the provider. We also visited the service on 4 October 2013 to provide feedback.

People using the service and their relatives confirmed that overall they were happy with the care being provided.

At our last inspection we identified shortfalls in the reviewing of care plan records and asked the provider to make improvements. At this inspection we found the majority of care plans were up to date and had been reviewed monthly. Action was taken to update one at the time of inspection and staff were aware of the change in the person’s needs.

During the inspection some staff expressed concern about staff shortages on some occasions. The registered manager reported that recruitment was taking place to fill vacancies that had arisen and agency staff had been used to cover shifts, so people’s needs could be met.

We identified shortfalls in the reporting of some identified injuries and with some of the wound care review records we viewed and have asked the provider to make improvements.