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Inspection report

Date of Inspection: 30 April 2013
Date of Publication: 23 May 2013
Inspection Report published 23 May 2013 PDF | 85.58 KB


Inspection carried out on 30 April 2013

During a routine inspection

We spoke with six people using the service, one visitor and seven staff. At the time of inspection twenty three people were accommodated at the home.

People said they were being cared for at the home. They told us they got up and went to bed when they wanted to and staff were available to help them. People confirmed they got a choice of meals and the food was “good”. One person said they enjoyed certain styles of music and staff understood this and provided it for them.

Comments we received from people using the service included “I like it here, I get on with people very well” and about the staff, “pretty good really.” A visitor expressed some concerns regarding the staffing levels at times and with their consent this was fed back to the manager, who said staffing levels were monitored in line with people’s needs.

Staff said they received training and updates on a regular basis and supervision was also now taking place more regularly, so they could discuss any issues and their professional development.

Systems were in place for quality assurance and work was ongoing to gain the opinions of people using the service and their representatives, with surveys being planned once more people were living at the home.