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Inspection report

Date of Inspection: 12 August 2013
Date of Publication: 18 July 2014
Inspection Report published 18 July 2014 PDF | 93.66 KB

Overview

Inspection carried out on 12 August 2013

During a routine inspection

Two inspectors visited Brandon House Nursing Home on 12 August 2013. The inspection was part of our annual inspection programme as well as to check concerns we had received about the service. The manager and deputy manager had left their positions in the three weeks prior to our visit. A manager from another home in the provider group had taken up the role of manager until a new manager had been appointed. They were being supported by the group's Quality Assurance Manager.

People at the home had very complex needs and were unable to tell us about their experiences. We closely observed the care provided to people and looked at associated records. We found there were improvements needed in all five of the standards we reviewed.

Care records were not always accurate and did not demonstrate that people's care and treatment needs were being effectively and safely managed. Action was not taken when it had been identified people had lost significant amounts of weight.

The service had to use a high level of agency staff as they did not have sufficient numbers of staff to cover all the shifts on the rota. We were concerned there were insufficient nursing staff to meet the needs of people at night.

Arrangements to minimise the risk of infection in the home were not always being followed by staff.