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Inspection report

Date of Inspection: 26 February 2014
Date of Publication: 20 July 2014
Inspection Report published 20 July 2014 PDF | 73.41 KB

Overview

Inspection carried out on 26 February 2014

During an inspection to make sure that the improvements required had been made

We visited Brandon House Nursing Home in August 2013 and identified a number of concerns with the care and welfare people living there received. In October 2013 we revisited the home. We found the service provided had improved, but further improvements were required in the planning and delivery of care. During this visit we spoke with the deputy manager, five members of staff and a visiting relative to the home. The majority of people had limited communication so we carried out periods of observation during which we saw staff interacting well with individuals in a friendly, relaxed but respectful manner.

Care records we looked at were detailed and gave a good picture of the individual and their individual needs. They were reviewed regularly to ensure they reflected any changes in people's care needs. Staff knew the people living at the home very well and were able to demonstrate how they cared for them and met their individual needs.

We found there was a much more proactive approach in managing mental and physical health care needs. We saw relationships with external healthcare professionals had improved and they were providing regular support when issues were identified.

We looked at a selection of people's daily records such as food charts and turn charts. We found record keeping needed to be more accurate to evidence staff were doing all that was required in care and support plans.