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Archived: Blenheim Court Requires improvement

The provider of this service changed - see old profile

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Inspection report

Date of Inspection: 3 January 2013
Date of Publication: 11 January 2013
Inspection Report published 11 January 2013 PDF

Overview

Inspection carried out on 3 January 2013

During a routine inspection

We saw that before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. The people we spoke with told us they decided things and staff respected their decisions. If anyone was unable to give consent systems were in place to consult other people to make sure things were carried out in their best interest.

People�s comments indicated they received the care and support they needed and they were happy with how staff delivered their care. One person said, �I can�t fault the place, it�s a very happy home.� Another person commented, �The care is very good and the staff are lovely.�

People were provided with a choice of suitable and nutritious food and drink. People told us they enjoyed the meals they received and said they provided variety and choice.

We saw the premises were in a good state of repair with improvements being made to d�cor and furnishings. People said they were happy with their rooms and the home�s general facilities.

Staff received appropriate professional development. The staff we spoke with felt they were well trained and supported. They had access to a varied training programme that helped them meet the needs of the people they supported.

We saw the complaints procedure was available to people who used and visited the service. People told us they had no complaints, but said they would feel comfortable taking any concerns to the manager.