Stanley Park

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff at the service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. A relative commented, “We planned straight away, the care plan is on the wall in [Name]’s bedroom. It details their needs from admission.”Staff said there were effective systems in place to assess and monitor people’s needs. This included handover meetings between incoming and outgoing staff on shift, daily meetings and staff meetings.

Staff planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Improvements had been made to the environment with more communal areas created for the use of people and relatives. There had been a programme of refurbishment around the home. The environment was bright, well-lit and designed to meet the needs of people who may be living with dementia.

Staff ensured people’s health needs were monitored and they received a nutritious diet, which, when needed, followed dietitian’s guidance. Initiatives had been introduced for people who lived with dementia and were at risk of poor nutrition, as they did not like to sit down for a meal. Snack trays were available with particular finger foods and treats that people may like to eat, so they could dip into them. People and relatives’ comments included, “Christmas lunch was exceptional I was so impressed”, “The food is lovely, I wish [Name] would eat more. I know [Name] has breakfast and is putting on weight. They get regular drinks, there is also a snack and drink station with fruit, chocolate and crisps for people to help themselves” and “There is always a choice at mealtimes.”

Staff at the service worked across teams and services to support people to ensure they received timely, seamless and consistent care. They made timely referrals and worked well with other agencies to ensure people's treatment needs were met. We received mostly positive feedback from professionals. A professional commented, “I find staff make timely referrals and are happy to take our advice.” However, some professionals fed back communication could be improved. The registered manager told us this would be addressed. A person told us, “I am hoping to go home. Staff are very helpful, they phoned to get in touch with my social worker, the manager is trying hard. I could not want any more from them.”

Staff always supported people to manage their health and wellbeing to fully maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Staff worked closely with other professionals.People and relatives told us they were supported to access health care. Their comments included, “Staff get the doctor quickly and keep us fully informed” and “The doctor comes every week. Staff would get them earlier if needed.”

Staff at the service monitored all people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they fully met both clinical expectations and the expectations of people themselves. Care plans were detailed, personalised and provided guidance to ensure outcomes could be met ensuring people received safe, consistent and effective support. There was a system of regular evaluation of risk assessments and people's care plans. Reviews were carried out regularly with people to ensure people's support and outcomes were monitored and in line with their wishes. A relative told us, “I helped with the care planning when [Name] moved in, staff asked me about [Name] and what support they needed. We have had a review since then.”

Staff told people about their rights around consent and respected these when delivering person-centred care and treatment. Assessments were carried out, around people’s mental capacity and care records contained relevant information. Records captured details of significant people involved in Best Interest decision making, where people did not have the mental capacity to give consent.