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Archived: Westfield

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Inspection report

Date of Inspection: 13 May 2013
Date of Publication: 11 June 2013
Inspection Report published 11 June 2013 PDF

Overview

Inspection carried out on 13 May 2013

During a routine inspection

People using the service told us that Westfield was meeting the assessed needs of people using the service effectively. Comments made included;

"The staff have all been really good, they speak to me politely and are very reliable."

�I have no concerns, the care and support I receive is really good.�

�I have every confidence in the staff. They always come when they should and help me with the things I can�t do for myself any more."

�The care is brilliant, I could not manage without them.�

We found that the agency had suitable arrangements in place to ensure people using the service were respected and involved in planning their care and support, meeting their assessed needs (including their medication needs). There were also appropriate arrangements in place to provide appropriate staffing provision, check the quality of the service provided and manage any complaints or concerns raised about the service.