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Archived: Able Carers

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Inspection report

Date of Inspection: 10 October 2012
Date of Publication: 2 November 2012
Inspection Report published 2 November 2012 PDF

Overview

Inspection carried out on 10 October 2012

During a routine inspection

York Homecare provides personal care and support to a very small number of people.

We spoke with those people who told us the service was reliable and provided care and support in line with what they were wanting. One person said �On the odd occasion our carer is delayed because of traffic she always telephones us to say she�ll be late.� Other comments included �We�re getting the care we want.� And �The care workers are very good. They�re very polite and respectful.�

Staff who worked for the service understood their roles with regard to protecting people from harm, because the provider ensured that care staff were properly trained and supported.

The service provided very person-centred care. This meant that care was very flexible and focussed on what people wanted.

Care workers told us they felt well supported in their work. This meant they were given appropriate training and they had the opportunity to discuss their work with a more senior person.

The service had introduced systems so that they could get the views of the people using it. This gave people the opportunity to say whether or not the service was running well.