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Archived: Able Carers

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Inspection report

Date of Inspection: 23 April 2014
Date of Publication: 21 May 2014
Inspection Report published 21 May 2014 PDF

Overview

Inspection carried out on 23 April 2014

During a routine inspection

We carried out this inspection to answer our five questions; Is the service caring? Is the service responsive? Is the service safe? Is the service effective? Is the service well led? We also wanted to check that the provider had taken action to improve two areas that we found non-compliant at our last inspection of the service.

Below is a summary of what we found. The summary is based on our observations during the inspection, speaking with people using the service, their relatives, the staff supporting them and from looking at records.

If you want to see the evidence supporting our summary please read the full report.

Is the service safe?

People felt safe because their rights and dignity were respected and they were involved and included in decisions about their care.

The risk of harm to people was appropriately managed as the provider had effective risk management processes in place.

People received their medicines safely and as prescribed and the service had policies for staff to follow when people did not want their medication or needed extra help to take it.

Is the service effective?

People were encouraged and helped to comment on the service and how it was operating. Regular checks were completed to ensure people were still receiving the care and support that they wanted.

Is the service caring?

People said they were supported by kind, friendly staff who respected their rights and promoted their dignity. Staff showed concern for people�s wellbeing. People told us �The staff are lovely.� And �I�m highly satisfied. I look forward to their (support workers) visits.�

People were included in decisions about their care and support needs. Support staff checked that people wanted the planned support, before providing this.

Is the service responsive?

People were supported to express their views about the service and the care they receive. People were listened to when they talked about the care they were wanting.

People were encouraged and supported to raise any concerns about the service. Staff regularly checked with people that they knew about the complaints process and what they had to do if they were unhappy about any aspect of their care.

Is the service well-led?

The service had systems in place to ensure people were consulted about their care and staff felt supported and included in decisions about how the service was operating. Support workers said senior staff were supportive and available for them.