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Holbeche House Care Home Requires improvement

The provider of this service changed - see old profile

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Inspection report

Date of Inspection: 22 October 2012
Date of Publication: 4 December 2012
Inspection Report published 4 December 2012 PDF | 94.61 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 22 October 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members, talked with staff and talked with stakeholders.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

People were cared for by staff who received supported to deliver care.

Reasons for our judgement

We spoke with people living at the home but their feedback did not relate to this standard.

Our inspection of 28 June 2012 found that staff did not receive appropriate professional development through training, supervision, and appraisals. During this inspection, we found that staff had progressed significantly in their training. The manager had displayed some statistics on the wall of the office to show this progress. Staff we spoke with told us they had been completing their training. One staff said, “I have done so much training recently, but its good.” This meant that staff received appropriate training to develop their skills.

We saw a supervision matrix, which indicated that 21 staff had supervision with their manager in the month of September. We spoke with five staff about supervision, all of whom told us they had received this recently. Staff told us they felt supported and used supervision to talk about their progress, training needs and their performance. This would enable staff to get feedback and improve working practices.

We looked at minutes for staff meetings, which gave staff feedback following our previous inspection and areas of concern so that improvements could be made. Staff were aware of our inspection findings and areas of non compliance. This would enable staff to understand shortfalls and make improvements where possible. We found that staff appraisals had not been completed. The manager told us that this would be carried out for staff. The provider may find it useful to note that all should receive regular appraisals to ensure that they get an opportunity to identify and work towards their goal and develop their skills.