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Holbeche House Care Home Requires improvement

The provider of this service changed - see old profile

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Inspection report

Date of Inspection: 22 October 2012
Date of Publication: 4 December 2012
Inspection Report published 4 December 2012 PDF | 94.61 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 22 October 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members, talked with staff and talked with stakeholders.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

People were offered choices and their dignity was being maintained.

Reasons for our judgement

Our inspection of 28 June 2012 found that people’s care records relating to their choices and preferences had not always been completed and people’s dignity was not always maintained. The provider sent us an action plan to tell us that people’s documentation would be completed and that staff would be reminded to use dignity blankets when people were being transferred using the hoist.

During this inspection, we found that staff had completed documentation relating to people’s preferences to ensure they were aware of people’s likes and dislikes. We saw staff using dignity blankets throughout the day when people were transferred from one place to another using a hoist.

We found that people could choose what they wanted to eat from the menus. One person said, “We just choose what we want from the menu every time.” We saw that the home had pictorial menus, although we did not see them being used on the day of the inspection. We saw people being offered choices during mealtimes. This meant that improvements had been made in the choices that were being offered to people living at the home.