- Homecare service
First4Homecare Ltd
Assessment report published 21 May 2026
Contents
Ratings
Our view of the service
Date of Assessment: 14 April to 4 May 2026. First4Homecare Limited is a care at home service providing personal care to people in their own homes. At the time of our assessment the agency was supporting 30 people.Medicines were managed safely. Staff were recruited safely. People were protected from harm as staff were knowledgeable about recognising abuse and reporting any concerns. Health and safety checks were carried out regularly to ensure there were no environmental hazards. Care and risk plans were comprehensive and person centred. Risks to people’s health and well being were mitigated. People were treated with kindness and staff were described as caring. People had access to health care professionals when needed. People’s care plans had their wishes, preferences and likes recorded.
Staff encouraged people to be as independent as possible. Leaders had a clear oversight of the service. Governance systems were effective and robust. The quality of care was monitored and where shortfalls were identified they were addressed without delay. The provider worked with many other partners to provide a wide range of support to people. Staff said they were well supported and valued by the management.
People's experience of this service
People and relatives told us the care being provided by the service was good. The team were kind and caring. Staff knew people and their needs well. Care plans provided clear information for staff to follow. People told us they felt safe. Staff were on time and did a good job. People and relatives knew how to complain if they needed to but had no complaints. One relative said, “All are very good,kind and caring team, no complaints, and if I had I would contact the manager.” A person said, “No complaints but know who to go to if any problems. Staff are caring, kind and respectful.I do feel safe with them, they know what they are doing.” Another relative said, “Staff are friendly,very good, respectful, confident,well trained. No issue. Updated if anything changes.” Everyone we spoke with said they would recommend the service to others.