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Archived: Allied Healthcare Brent

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All reports

Inspection report

Date of Inspection: 29 January 2013
Date of Publication: 27 February 2013
Inspection Report published 27 February 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, reviewed information sent to us by other organisations, carried out a visit on 29 January 2013 and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

People we spoke with indicated that care staff were reliable and competent. Their views can be summarised by the following comment, “I am very satisfied and find the staff to be very good, very reliable and very helpful.”

We spoke with seven staff. They informed us that staff meetings had been held and they had been informed of changes affecting the agency and the care of people. The minutes of staff meetings were seen by us. Staff informed us that they had been provided with supervision and support by their managers or allocated senior staff. This was evidenced in the records we examined. We were informed by the Operational Support Manager that some staff supervision sessions had been delayed as staff had been very busy over the Christmas period and as a result of the recent severe weather. However, we noted that in the minutes of a recent staff meeting that Operational Support Manager had instructed her staff to ensure that supervision sessions were done.

Staff we spoke with informed us that they had been provided with essential training which included Moving and Handling, Food Hygiene and Safeguarding People. We discussed moving and handling training with the Operational Support Manager and the agency’s trainer. They informed us that all care staff had been provided with appropriate training and updates had also been arranged. This was confirmed by staff and records examined.