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Archived: Allied Healthcare Brent

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All reports

Inspection report

Date of Inspection: 30 December 2013
Date of Publication: 25 January 2014
Inspection Report published 25 January 2014 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 30 December 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members, talked with staff and reviewed information given to us by the provider.

Our judgement

People who use the service were protected from the risk of abuse because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

People who used the service told us that care staff treated them well. They felt safe and had no concerns or complaints. They knew how to contact the agency if they had a worry or a concern about the service. A person who used the service told us that they had no concerns and said that their care worker was “excellent, and the most lovely person that you could imagine.” Another person told us “I have no complaints.”

The agency had a safeguarding policy and a whistleblowing policy. Staff had access to a whistleblowing team, which they could contact at any time.

Care workers told us that they had received safeguarding adults training during their induction training and had received regular refresher safeguarding training. Records confirmed this. The manager told us that no children were currently receiving a service and she said that specific safeguarding training would be provided to care workers prior to them providing care and support to children.

Staff we spoke with could provide us with examples of what constituted abuse. They were aware of action to take when responding to allegations or incidents of abuse. They knew about reporting to the care co-ordinator and management staff. Most care workers knew that they could report allegations to the local authority safeguarding team and the Care Quality Commission. However, the provider might find it useful to note that some care workers needed to be prompted before they acknowledged that they could report allegations to the local authority safeguarding team.

The agency had notified us as required about safeguarding concerns. However, there was a delay in the reporting of one safeguarding referral to us. The registered manager told us that lessons had been learnt from this and that in future the Care Quality Commission would be notified promptly of all safeguarding concerns.