You are here

Archived: Allied Healthcare Brent

This service is now registered at a different address - see new profile

All reports

Inspection report

Date of Inspection: 30 December 2013
Date of Publication: 25 January 2014
Inspection Report published 25 January 2014 PDF

Before people are given any examination, care, treatment or support, they should be asked if they agree to it (outcome 2)

Meeting this standard

We checked that people who use this service

  • Where they are able, give valid consent to the examination, care, treatment and support they receive.
  • Understand and know how to change any decisions about examination, care, treatment and support that has been previously agreed.
  • Can be confident that their human rights are respected and taken into account.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 30 December 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members, talked with staff and reviewed information given to us by the provider.

Our judgement

Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes.

Reasons for our judgement

People who used the service told us that they were always asked for their consent prior to receiving any care or support, and their decision was respected. Staff confirmed that they always asked people for their consent prior to providing personal care. A care worker told us that they “always asked people about the care that they wanted and I ensure I get their consent.”

People’s records showed that they had signed a form that indicated that they consented to their care plan. People who used the service had also signed forms consenting to the electronic call monitoring (ECM) system that monitored the arrival and departure times of care workers and they had also consented to their records being viewed by us and the local authority.

Staff knew about the need to have a best interest meeting with healthcare professionals, main carers of the person who used the service and with others if the person lacked capacity to make a decision about their care. Staff told us that they would always report to the manager if they found a person’s needs had changed and it was found that they were unable to make a decision with regards to consent. Staff told us and records showed that staff had completed training with regard to the Mental Capacity Act 2005.

People who used the service told us “I tell staff what help I need and they provide it,” “They listen and do what I ask,” and “I am always asked for my consent."