- Care home
Finborough Court
Assessment report published 9 June 2026
Contents
Ratings
Our view of the service
Date of assessment: 14 April to 16 May 2026. We visited the service on 14 April and 15 May 2026. This service is a residential care home providing care for adults over the age of 65, some who may be living with dementia. Finborough Court can accommodate up to 32 people, at the time of our assessment 32 people lived there.
An unannounced assessment took place to review the quality of care and compliance with legal regulations. At our last inspection, we rated the service ‘good’. At this assessment, the rating has remained ‘good’.
We assessed the service against ‘Right Support, Right Care, Right Culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found people received care in accordance with this guidance and staff had received appropriate training and support elating to people with a learning disability and autistic people.
Finborough Court provided outstanding care, demonstrated by consistent empathy and compassion in the approach of those who worked there. Feedback from people and their relatives was extremely complimentary, they described a welcoming, friendly, calm atmosphere and the service as a “home from home” and with a “family feel.”
People benefited from a strong focus on individuality, dignity, and emotional wellbeing. Relatives and professionals described the staff as exceptionally kind, attentive, respectful and caring. Staff felt highly valued, and their wellbeing was supported.
Staff supported people to be active partners in their care. They encouraged and enabled people to maintain their independence, dignity, and to have control over daily decisions.
People were supported with their spiritual needs, with an emphasis on practising Christian faith and values, this was important to the people and relatives of Finborough Court.
Activities were meaningful and met people’s emotional, social and cognitive needs. A dedicated activities team provided stimulating engagement opportunities both internally and out in the community.
People and, where appropriate, those important to them were involved in decisions about ongoing care and treatment arrangements. Where people were unable to make their own decisions, they were supported in line with the principles of the Mental Capacity Act 2005.
People were protected and kept safe from harm. Their individual risks were regularly assessed and kept under review, with appropriate mitigating actions in place without compromising people’s independence.
Management and staff understood their safeguarding responsibilities. The facilities and equipment met people’s needs, were clean and people’s medicines were managed and administered safely.
There were enough staff, recruited safely with the right skills, qualifications and experience to care for people. The registered manager ensured staff received training and ongoing support through regular meetings and supervisions to maintain high-quality care.
The registered manager was visible, knowledgeable and supportive. They and the staff team acted on the best information about risk, performance and outcomes. People, relatives and staff felt able to speak up and when concerns were raised these were investigated effectively and used to develop the service and support ongoing learning.
Leaders had good oversight and knowledge of the service. There were effective systems in place to monitor and manage safety and quality across the service.
The registered manager understood and carried out their duty to collaborate and work in partnership, so services worked well for people.
People's experience of this service
People consistently described Finborough Court as a safe, warm and welcoming place where they felt comfortable, respected and well cared for. Feedback from people, relatives, staff and external professionals was overwhelmingly positive and most would recommend the service. One person told us, “I would give them 20 out of 10, staff are very good, they all care, they make me happy.”
People told us they “felt very safe,” and “trusted” the staff. It was clear people were relaxed in the presence of the staff. One person said, “The carers are very kind, they are all ever so good. They chat to me. I have got no qualms.”
Relatives echoed this positive feedback. One relative said, “I know [family member] is safe, well looked after and cared for, which takes away any worries we may have.” Another relative said, “I would recommend this care home, it’s a great place for people of faith as well as the needs that come with old age.”
People and relatives praised the kindness, compassion and patience of staff. We saw staff spending meaningful time with people, engaging at their pace and nurturing positive relationships. People’s privacy, dignity and choices were consistently promoted and respected.
Staff were described as friendly, cheerful, responsive and genuinely caring, with many people and relatives expressing their appreciation for the job they did and their thoughtful approach.
People and relatives praised the extensive, varied and meaningful activities and engagement programme delivered by a dedicated team who knew people well, and adapted activities to be inclusive. One relative told us, “The provision of social activities is excellent; they are faith based, physical, musical, craft, memory driven or purely social. There is a regular rota of visits from people in the community, church and others.” Another relative spoke highly of the care staff called ‘Hummingbirds’ that ensured regular 1:1 sessions took place to reduce the risk of isolation for people who did not participate in group activities or chose to stay in their room. They said, “The staff are attentive and they are willing to help with anything requested. The Hummingbirds add extra interest and care to days. This home has a special warm atmosphere.”