You are here

Archived: Dimak Healthcare

All reports

Inspection report

Date of Inspection: 16 January 2012
Date of Publication: 9 February 2012
Inspection Report published 9 February 2012 PDF

People should be given the medicines they need when they need them, and in a safe way (outcome 9)

Meeting this standard

We checked that people who use this service

  • Will have their medicines at the times they need them, and in a safe way.
  • Wherever possible will have information about the medicine being prescribed made available to them or others acting on their behalf.

How this check was done

Our judgement

The provider is compliant with this outcome, but, to maintain this we have suggested some improvements are made. People receive their medicines as they are prescribed. However, improvements should be made to care plans for administering medicines to ensure that staff have sufficient guidance.

User experience

People we visited during this inspection said they were pleased with the way the service handles their medicines for them. One person told us they were unaware of any gaps in medicine administration and medicines are given to them correctly.

Other evidence

Following our inspection of 18 October 2011 the Commission issued a Warning Notice in relation to medicine management issues we raised during the inspection. The warning notice expired on 31 December 2011. During our inspection of 16 January 2012 we assessed the arrangements in place for the safe management of medicines for people using the service who had some or all of their medicines managed on their behalf.

We visited three people using the service. For each the agency had put in place new medicine administration charts which clearly set out medicines prescribed for them and administered by the service. We found there to be overall improvement in records for the administration of medicines. Where we were able to audit records against medicines remaining we found they could be accounted for which demonstrates that records are accurate and medicines have been given as prescribed.

We found that for a person prescribed a medicine for application to their eyes the container had been safely handled in a way which enables its short expiry time to be adhered to.

We looked at each person’s care note file and found there was written reference to medicine administration in each. However, we noted there to be inaccuracies in the stated daily frequency of medicine administration for some people. We also noted there is still insufficient detail in care plans in relation to how each person’s medicines should be managed by staff when visiting.