Apple House

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care,treatmentand support achieved good outcomes and promoteda good qualityof life, based on best available evidence.At our last assessment we rated this key questionasgood. At thisassessmentthe rating hasremainedasgood.This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 79 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care,wellbeingand communication needs with them.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them.Theydid this in line with legislation and current evidence-based good practice and standards.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

The providermonitoredall people’s care and treatment to continuously improve it.Theyensured that outcomes were positive and consistent, and that they fully met both clinical expectations and the expectations of people themselves.

People were actively involved in setting and reviewing goals that were meaningful to them, and staffdemonstrateda strong commitment to helping people achieve outcomes that enhanced their quality of life. Progress towards goals was regularlymonitored, with support tailored to people's changing needs, preferences, and aspirations.

One person had previously experienced significant anxiety during holiday periods andoften withdrew from seasonal activities. Through consistent, person-centred support, staff worked closely with the person to understand their anxieties and develop strategies to build confidence at a pace that suited them. As a result, the person'soutcomes improved significantly and they began expressing a desire toparticipatein celebrations, something they had previously avoided.

Staff also supported the person to attend a community disco, an important personal goal. In thetimeleading up to the event, staff spent dedicated time providing reassurance, discussing what to expect, and using positive encouragement to reduce anxiety. This proactive and individualised approach enabled the person to attend and enjoy the event, increasing their confidence and participation within their localcommunity.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.