- Care home
Meadow Bank Care Home
Assessment report published 19 December 2025
Contents
Ratings
Our view of the service
Date of assessment: 4,5,8 and 9 December 2025. Meadow Bank Care Home is a nursing home service which supports older people and people who may be living with dementia.
The provider had a good learning culture and people could raise concerns. People were protected and kept safe from the risk of abuse. The facilities and equipment met people’s needs, were clean and well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff did not always manage medicines well and some risk assessments required reviewing.
People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. People had enough to eat and drink to stay healthy. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services. They monitored people’s health to support healthy living. Staff made sure people understood their care and treatment to enable them to give informed consent.
People were treated with kindness and compassion. Staff protected their privacy and dignity. Staff treated people as individuals and supported their preferences. People had choice in their care and were encouraged to maintain relationships with family and friends. Staff responded to people in a timely way. The provider supported staff wellbeing.
Staff provided information people could understand. People knew how to give feedback and were confident the provider took it seriously and acted on it. The service was easy to access and worked to eliminate discrimination. People received fair and equal care and treatment. Staff worked to reduce health and care inequalities through training and feedback. People were involved in planning their care and understood options around choosing to withdraw or not receive care.
Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. People with protected characteristics felt supported. Staff understood their roles and responsibilities, however some aspects of managing risk required strengthening. Managers worked with the local community to deliver the best possible care and were receptive to new ideas. There was a culture of continuous improvement with staff given time and resources to try new ideas.
People's experience of this service
Many people and relatives spoke highly about the service. We were told staff knew their jobs and seemed well trained. A person who lived at the home said, “I feel happy and safe living here. The staff will check on the residents every few hours and they are well trained.” A relative said, “The day staff communicate well and always explain what they are doing. The staff seem to support each other too.” Another relative said, “Staff are welcoming, kind-natured and efficient. Sometimes I've asked several questions, which are always answered cheerfully and helpfully.” People said the home was clean and well maintained, and relatives could visit when they wanted. The food was freshly prepared at the home and people told us they enjoyed the meals.
Some people commented they thought staffing levels could be higher, especially during the night. A relative said, “My [relative] is safe there. She’s been living in the home for about 2 years. There are staff shortages every now and again.” Another relative said, “I feel that [my relative] is safe there. He's been living in the home for a few years, the staff are brilliant, however there aren’t enough staff.”