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Inspection report

Date of Inspection: 19 July 2012
Date of Publication: 21 August 2012
Inspection Report published 21 August 2012 PDF

Overview

Inspection carried out on 19 July 2012

During a routine inspection

We spoke with eight people who were receiving a service and three relatives.

People told us staff always consulted them about their individual needs and involved them in decisions about their care and treatment. They also told us that staff always maintained their dignity when carrying out personal care.

People were aware they could speak to staff and particularly the manager. One person said �If there are any problems my daughter speaks to the staff and things are changed�. Two other people said �If there are any problems I tell the manager�.

The people we spoke with said that their needs were met and they were happy with the care provided. A relative said �They look after my husband very well�. Another relative said his wife was well looked after but when staff had attended to her they didn�t always place things, such as her handkerchief or call bell, back within her reach.

People living in the home told us they were happy with the accommodation, that their needs were able to be met by the number of staff provided and that call bells were answered fairly promptly.

One person said �if I use the buzzer at night they come almost straight away�.

A relative said �the staff are very good�.