Admirals Reach Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People received care in a personalised way, care and support needs were planned with people to meet their specific needs. The staff we spoke with showed a good understanding of people's needs, and information in the care plans supported this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Throughout the inspection, we observed positive interactions from staff to people. Each day a different person in each community within the home was a resident of the day. This included senior staff talking with the person and finding what they would like to do. One person had a hand massage as part of their resident of the day.

The provider had excellent processes in place to ensure people received joined-up care and support. Health professionals met with senior staff to discuss care pathways for people to ensure appropriate referrals were completed when needed.

The provider understood their responsibility to ensure people had access to information about their care and support in an accessible format in line with AIS. Care plans recorded how people communicated and their preferred method of communication.

The provider had a variety of processes in place to capture people’s views and involve them with the service. Meetings were held with residents and relatives, and satisfaction surveys were completed.

People received accessible care and treatment in a timely way and in line with best practice, quality standards and legal requirements.

People told us the service listened to them and responded to their requests. A person told us, “I used to be opposite a person who kept me awake by calling out and banging their stick, so they moved me here, the person opposite now we get on and are friends – I am content – it is the way they treat you.”

The provider used a variety of methods to ensure people had equity in experience and outcomes. Systems were in place to gain feedback from people and their relatives. Meetings were in place for each community. One person had requested the lighting in their room to be brighter and this had been followed up by the service. Senior staff told us they had regular meetings with people and relatives which included care reviews and informal discussions. The provider carried out regular surveys with people, relatives and staff. Actions following these surveys were recorded.

Staff had received equality and diversity training and told us they treated people equally whilst respecting people’s protected characteristics. A staff member told us, “A person only has females for personal care due to their religion and we respect this. [Person] has their own routine of getting up and has a list in their room for staff.” The registered manager said, “We do not discriminate in any way. People can access all services. We use our daily, and weekly meetings to discuss outcomes. We analyse all data for outcomes which include clinical outcomes such as weight loss, pressure damage, accidents, and incidents. All documentation is analysed. We are proud there have been no falls for 4 months.”

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.