- Homecare service
Chenai Holistic Home Care Agency Ltd
Assessment report published 16 April 2026
Contents
Ratings
Our view of the service
Chenai Holistic Home Care Agency Ltd provides personal care to people in their own homes. CQC inspects only where personal care is provided, such as support with personal hygiene and eating, and considers any wider social care offered alongside this. At the time of the assessment, 53 people were using the service. The inspection took place between 30 March and 08 April 2026 and was announced. All quality statements under each of the five key questions were included.
This assessment focused on whether the provider had met the requirements of a warning notice issued in relation to Regulation 17: Good Governance. The service had made significant improvements, and the conditions of the warning notice was met. At the previous inspection, breaches were identified in safe care and treatment, safeguarding, person centred care, dignity and respect, staffing and governance. The provider had made enough progress, and they were no longer in breach of any regulations.
People’s needs were assessed before they began using the service. Staff worked effectively with external professionals to maintain continuity of care and received training about how to support people’s needs.
Oversight of care visit monitoring had strengthened, and visits were monitored in real time. Risks were assessed, and staff had access to guidance to support safe care. People received the support they needed with medicines, which were reviewed regularly.
Staff were positive about the improvements since the previous assessment and said they felt supported by the management team. The provider and senior leadership had developed systems to maintain oversight of the service and used lessons learned to drive ongoing improvement.
This service has been in Special Measures since June 2025. The provider demonstrated improvements that have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.
People's experience of this service
People and relatives were happy with their/ their family member’s care. Comments included, “I have no problems I am very pleased with them”, “Overall, we're very happy they have a good rapport, and we have a good relationship with the carers” and “I'm quite impressed with them. Previously it wasn't working. It's so different now.”
People were treated with kindness and compassion. Staff respected their privacy and dignity, supported their preferences and recognised them as individuals.