Liral Veget Training and Recruitment Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

The last rating for this key question was good. At this assessment the rating has changed to requires improvement.

Requires improvement: This meant people did not always feel well-supported, cared for or treated with dignity and respect.

At this assessment we found a breach of regulations. Care agreements did not guarantee the choice and control of a personal care provider for service users to choose, or change should they need to, and refer to the guidance of Right Support Right Care Right Culture for people with a learning disability and autistic people.

Despite the above, people were supported and treated with dignity and respect.

This service scored 62 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Care workers treated people with kindness and respect. One relative told us, “Yes, they [care workers] are very respectful and friendly.” Care workers treated people with dignity, and their privacy was respected. Another relative said, “they [care workers] give my loved one privacy and space.”

Care workers showed an understanding of equality and diversity. One care worker said, “It’s a fantastic job, helping such lovely people.”

The service was non-discriminatory, and care workers told us they would always support people with any needs they had with regards to their disability, race, religion, preferred gender, and faith.

Care workers had received training on equality and diversity, and privacy, and dignity. They were able to tell us how they maintained people’s privacy and dignity by asking for their permission before entering their room, and by covering them to ensure people were comfortable when providing them with personal care.

Care workers treated people as individuals whilst providing personal care. People’s care and support records included a ‘working towards independence’ record sheet. These were detailed, breaking down personal care tasks into smaller tasks for example, brushing teeth. One relative told us, “All of the staff [care workers] understand my loved one’s needs which is important because they are [description of the person].” Another relative said, “They [care workers] listen to me and my loved one. The key worker is professional and knows my loved one very well.” However, the registered manager told us, the indoor and outdoor activities of people’s choices and provision of different cultural diets were supported by another agency, at the time of the assessment, this agency was not within regulatory scope but now is.

At this assessment, we found a breach of regulations. This was a breach of regulation 17. The provider did not have care agreements with the people (except for 1 person) who received care or their commissioners of care. Instead, the provider had care agreements with another provider responsible for support tasks not regulated by CQC.

These care agreements did not guarantee the choice and control of a personal care provider for service users to choose, or change should they need to, and refer to the guidance of Right Support Right Care Right Culture for people with a learning disability and autistic people.

Also, the care agreement did not ensure the registered manager and care workers worked in partnership with other agencies and services to promote people’s rights and to achieve positive outcomes for people. This meant people were at risk of receiving unsafe care and treatment that did not respect or promote their rights.

Despite the above, people were supported to maintain their independence. Care workers told us they encouraged people to complete tasks for themselves, as much as they were able to.

Care workers responded to people’s immediate personal care needs. The registered manager told us care workers visited people each day at specific times to give personal care and as and when they were requested.

The provider supported care workers with their wellbeing. Care workers told us, they were happy working at the service and felt they had opportunities to learn and develop. One care worker said, “Manager is always there to hear and give advice and direct on what to do”. Another care worker told us, “I'm very happy with my manager, I can tell her how I feel, she asks me and motivates me, she has been a great motivator and encourages me to do better in completing my level 3 in health and social care.”