We inspected the home in June 2012 and found that improvements were needed with the care and support that people received.
At this inspection we looked at the improvements that had been made in relation to this. We saw that people's care needs were being met and care records were being maintained and reflected the care that people had been given.
Some of the people who lived in the home had dementia care needs. Because people with dementia are not always able to tell us about their experiences, we used a formal way to observe people during this visit to help us understand. We call this a Short Observational Framework for Inspection (SOFI). We spent 30 minutes in a communal area and observed three people. We recorded their experiences at regular intervals. This included their state of well being, how they interacted with staff members, other people who live at the home and the environment.
A relative told us that "Staff are very good we have no concerns". One of the people living there told us they had lived there a short while and they were very happy with the care they had received.
People had a choice of lounges where they could spend their time. Interactions between staff and people living there were friendly and relaxed.
Sometimes people did not get the care they needed in a way that met their individual needs and preferences.
Staff were trained in adult safeguarding procedures and they told us what they would do if they had any concerns about poor practice in the home.
Staff received a range of training so they have the knowledge and skills to support the people who live in the home.
People's views about the home had been asked for but not recorded so their involvement in the day to day running of the home was not always clear.