The Grange Supported Living Service

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Staff understood their responsibilities and there was a structure of governance in place. Staff told us they felt supported by the management team to fulfil their responsibilities. One member of staff told us, “If you need to speak to someone, or if you need support, they are really supportive.” Another member of staff commented, “I feel very supported by my team leader.” Leaders understood their legal responsibilities and ensured staff undertook relevant training in line with statutory and regulatory requirements.

The provider had undertaken audits to monitor the quality of care and took steps to improve it. For example, the provider monitored that daily notes were being completed adequately to reflect people’s day-to-day activities and concerns arising from people’s care. The service had an emergency management and business continuity plan in place which designated roles and responsibilities in the event of an emergency. The registered manager had notified CQC of important events that happened in the service in line with legal requirements. Electronic care records were stored safely and there were systems in place in the event of technology failing.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.