14 August 2013
During a routine inspection
At the last inspection carried out at this agency in January 2013 we found appropriate checks were not undertaken before staff commenced their employment. During this inspection we found staff were recruited appropriately that would ensure that people were cared for by staff who had been through robust checks prior to employment.
Staff assured us that they were trained and supervised appropriately and that they had the skills to do the job required. We heard of regular staff meetings and the approachable office team who supported the staff when required when working in people's own homes.
The agency has systems in place to ensure people were involved and asked their views on the quality of the service. We saw the results of an annual survey that showed good, very good or excellent on each question asked.
All the people we spoke with who used the agency had nothing but compliments. No complaints had been received.