- Homecare service
A1 Home Care Also known as A1 Home Care Limited
Assessment report published 20 October 2026
Contents
Ratings
Our view of the service
Date of assessment: 30 July 2026 to 27 August 2026
A1 Home Care is a domiciliary care agency providing personal care and support to people living in their own homes. A1 Home Care provides support to younger adults, older adults, people living with dementia, people with learning disabilities, people with physical disabilities and people living with sensory impairments. At the time of the inspection, 58 people were being supported but only 39 people were being supported with the regulated activity of personal care This was a fully comprehensive assessment, and we looked at all 5 key questions.
We assessed the service against 'Right support, right care, right culture' guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
Governance systems in place were robust. Regular audits were being carried out and were in place to help ensure people’s safety and wellbeing was maintained. Care plans and risk assessments were being assessed and routinely reviewed, and people were involved in their care planning.
People were supported by experienced and trained staff and there was good continuity of care at the service. People received person-centred care and the provider promoted a person-centred culture. Staff treated people with respect and promoted people’s independence and dignity. Staff understood their responsibility to report any safeguarding concerns and were supported by a responsive and open management team who fostered an open culture. The service worked collaboratively with other healthcare agencies to ensure people received the appropriate care and support they required.
People received their medicines as required and infection prevention and control processes were managed accordingly. People’s communication needs were documented.
Leadership across the service was effective, visible and inclusive.
People's experience of this service
Feedback about A1 Home Care was overwhelmingly positive for the care and support people received. People and their relatives told us they felt safe and were happy with the support they received from the service. One relative told us, “I absolutely feel that [relative] is safe with the carers. I’m completely relaxed knowing that they’re looking after [relative].”
People told us staff were kind and caring. One person told us, “Having carers who are friendly and who I can talk to is important to me. They can’t do enough for me.”
People and their relatives told us they felt able to raise any concerns and complaints were dealt with quickly and that management were approachable and responsive. Comments included, “I feel confident that management would respond appropriately if there was a problem” and “I feel that the service listened when I raised my concerns and improvements were made.”