Garden Hill Care Centre

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness,dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good.This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and respect for their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

We observed positive interactions between people and staff. People were addressed by their preferred names, and staff showed interest in their needs and preferences.

Staff gave examples where they offered people choice and people told us staff treated them with kindness and respect. A staff member told us, “I’m always conscious of making sure people get what they want and need, we’re like a family so I want to make sure everyone’s happy.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People felt that staff knew them well and the care they received met their needs. People’s care plans were detailed and gave information about their likes, dislikes, hobbies and interests, and the people who were important to them. The service had a full-time activities coordinator who knew residents well and ensured people had access to a wide range of activities.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were encouraged to be as independent as possible and make decisions about their daily life. Care plans documented people’s choices, for example their favourite foods,clothing and what activities they would like to participate in. People who lacked capacity to make some decisions about daily life were offered choice wherever possible.

The provider listened to and understood people’s needs, views and wishes.People told us staff were not always quick to respond to call bells or requests for support, depending on how busy staff were at the time. When needed, monitoring systems such as sensory mats, were in place to alert staff when people got out of bed, or out of their chair, so staff could support them with moving around the service safely.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

People were cared for by staff who were compassionate and supported in their roles.

Staff described positive relationships with colleagues and felt able to seek support from senior staff when needed. Leaders were described as approachable, which supported staff wellbeing and day to day working.