- Homecare service
Royal Mencap Society - Essex Domiciliary Care
Assessment report published 5 November 2026
Contents
Ratings
Our view of the service
Date of assessment: 24 September – 26 October 2026, with on-site visits taking place on 29 September 2026, 13 October 2026 and 20 October 2026.
Royal Mencap Society – Essex Domiciliary Care provides personal care and support to people with a learning disability and autistic people living in individual and shared supported living accommodation. This was a fully comprehensive assessment, and we looked at all 5 key questions.
We have assessed the service against ‘right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. People were supported by staff who knew them well and were treated with kindness and compassion.
The provider had robust governance systems in place. The provider carried out regular audits to help maintain safety and drive improvement. Care plans and risk assessments were reviewed and updated regularly. Equipment was serviced regularly and environmental checks were completed to ensure the safety of the service. People received their medications as prescribed.
Staff understood their roles and responsibilities. Staff were knowledgeable about what concerns they would need to report and to whom. Staff had received appropriate training and had regular supervisions.
The provider supported staff wellbeing and staff told us they were happy at Royal Mencap Society – Essex Domiciliary Care.
There was a registered manager in place and staff told us they felt supported and able to raise any concerns with the management team.
People's experience of this service
We spoke with people and their relatives to gain insight into the care they received at Royal Mencap Society – Essex Domiciliary Care. Feedback was positive around people feeling safe and supported by a consistent staff team who knew them well. One person told us, “I am quite happy with everything.” A relative told us, “I see the other people living there and they’re always cheerful with their carers they have with them, and it’s lovely to see.”
Observations supported that staff knew people well and staff promoted dignity and offered choices. Interactions were kind and meaningful.
People’s communication needs were identified and recorded so staff could support people to communicate in a way that met their needs. People and their relatives, where appropriate were involved in care planning and timely referrals to external health professionals were made.
People and their relatives told us they felt able to raise concerns and that management were approachable and friendly. Comments included, “[Relative] is safe and gets good care. I am always continually in contact with [management] and I am always kept up to date.”