Croft House Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

This means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider mainly promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. We found care plans and risk assessments which were regularly reviewed and were mainly person-centred, ensuring independence, choice and control was detailed. During our assessment we observed people were not always able to make everyday decisions about their care and support. For example, we observed one person was not offered to go to the dining room for breakfast as there was not enough staff available to support the person with their mobility. We received positive feedback from people in relation to independence choice and control. Some comments from people were, “I can do what I want”, “We can have a bath and a shower when we want”, “It is nice food, and you can choose what you want” and “You can make your own choices".

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.