- Care home
Wollaton View Care Home
Assessment report published 12 November 2025
Contents
Ratings
Our view of the service
Date of assessment visit: 16 September 2025.
Wollaton View Care Home is a purpose-built care home providing accommodation for up to 46 people requiring nursing or personal care. At the time of our inspection, 44 people were living at the service. The accommodation was established over two floors. The ground floor was allocated for people with longer term care needs. On the first floor was a short stay assessment and rehabilitation unit, provided in partnership with a community NHS provider.
The ground floor provided a communal lounge and dining space for people with an accessible garden space. Wollaton View Care Home was last inspected on 30 October and 1 November 2023, (report published 11 December 2023.) During our last inspection of the service, we found the provider was in breach of regulations in relation to person centred care, safe care and treatment, good governance and staffing.
Improvements were found at this inspection, and the provider was no longer in breach of regulations.
The management audits required embedding to be fully effective, and to allow the management team to implement lessons learned. Managers made sure staff received training and regular appraisals to maintain competence. The provider had a positive culture, where people and their relatives could raise concerns and be listened to. The staff team understood the importance of ensuring safeguarding processes were followed to ensure people were not placed at risk of harm. Medicines were managed safely within the service, by trained and knowledgeable staff. People were supported to maintain good food and fluid intake. Staff showed kindness, compassion and empathy when supporting people. Staff understood people’s needs and responded promptly if a person was anxious or in distress.
People's experience of this service
The majority of people and their relatives gave positive feedback about the quality of their care. People felt safe with staff, who showed kindness and compassion and treated them as individuals. One person said, “The care is good and that makes you feel you’re safe here.”
Some people and their relatives felt they could be more involved in planning their care, and in shaping the service.
Feedback from people and relatives on activity provision and community engagement was positive. People described how staff treated them kindly and made sure any personal care was provided sensitively, preserving their privacy and dignity.
People and their relatives felt the management and staff team were approachable and understood their needs. People and their relatives felt the service was clean and well maintained and their needs were met by the equipment which was provided.
People and their relatives felt the service supported them effectively to maintain a good dietary and fluid intake.
People and their relatives felt the service engaged well with external partners, to ensure their needs were met.