People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.
We found that the service operated an effective recruitment and selection process. We also found that records relating to the care, staffing and the management of the service were accurate and fit for purpose.
This service provided care for people with a range of needs, including those with dementia. Communication with some of the people who used the service was limited due to their diagnosis of dementia. We therefore spent some of the time in the communal areas making observations of how people were being cared for.
We observed staff assisting people who required care and support with personal care. Staff treated people with respect and ensured their privacy when supporting them. They provided support or attention as people requested it. We spoke with one person who used the service about the care and support they received. They said they were happy living at the service and told us that staff were polite and kind.