Timperley Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

People received person‑centred care that reflected their individual needs, preferences and life histories. Staff took time to understand what mattered to each person and used this knowledge to shape daily routines, activities and approaches to support. Care plans were detailed and personalised, ensuring people were treated as individuals rather than as a set of tasks. This approach helped people feel valued, respected and in control of their care.

People told us staff were very good and that they enjoyed “good chats” with them. One person said staff were “brilliant” and added, “What I ask, they will do for me.”

Relatives also confirmed that care and support were person‑centred. One relative told us, “The staff are quite vigilant and pick up if there is something the matter.” Another said, “This place is a dream. [Name] being here has made my life 10 times easier. [Name] is well looked after, and they know how to manage [them].”

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

Care provision was well‑coordinated, and systems were in place to ensure continuity and integration across health and social care services. Staff worked closely with external professionals to maintain consistent support, share relevant information and ensure people experienced seamless transitions between services. Care plans were regularly reviewed and updated so that support remained aligned with people’s changing needs.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

People were given clear, accessible information to help them understand their care, make informed choices and remain involved in decisions about their support. Staff took time to explain care interventions in a way that suited each person’s communication needs. Families and representatives were kept updated about changes in health, care plans and reviews, ensuring they felt informed and involved. Information about the service, daily routines and upcoming events was shared openly, helping people feel confident and included in the life of the home.

There were signage and pictorial formats used around the home to assist in orienting people. When TVs were on in communal areas of bedrooms, staff ensure the subtitles were in use and in the appropriate language format.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

The service actively listened to people and involved them in decisions about their care. Staff took time to understand people’s views, preferences and concerns, and used this information to shape day‑to‑day support. People told us they felt heard and that staff responded when they raised questions or requested assistance. Families and representatives were also encouraged to share their views, and their feedback was used to improve and personalise care.

People and their families knew how to raise questions or concerns and were confident that any issues, however minor, would be taken seriously and given the consideration they deserved.

The provider made sure that people could access the care, support and treatment they needed when they needed it.

People had equitable access to care and support, regardless of their background, needs or personal circumstances. Staff understood the importance of fairness and ensured that everyone received the same opportunities to engage in activities, access healthcare, and participate in the life of the home. Information was shared in ways that met people’s communication needs, and reasonable adjustments were made to remove barriers.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

People experienced equitable care and support, with the provider ensuring that no one was disadvantaged due to their background, needs or personal circumstances. Staff recognised and responded to individual differences, making reasonable adjustments so everyone could participate fully in daily life, activities and decision‑making. Outcomes were monitored to identify any variations between groups, and action was taken to address these promptly.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

People were supported to plan for the future in a way that reflected their wishes, preferences and personal circumstances. Staff encouraged open conversations about future care needs, ensuring people felt informed and involved in decisions. Where appropriate, advance care plans were discussed sensitively and recorded clearly, helping ensure people’s choices would be respected if their needs changed. Families and representatives were included in these discussions when people wished, promoting a shared understanding of what mattered most to each person.