You are here

Archived: The Old Rectory Inadequate

The provider of this service changed - see old profile

All reports

Inspection report

Date of Inspection: 17 October 2013
Date of Publication: 19 November 2013
Inspection Report published 19 November 2013 PDF


Inspection carried out on 17 October 2013

During a routine inspection

People who lived at The Old Rectory Residential Care Home had a range of needs including those associated with dementia. Where people were unable to tell us directly about their experiences, we observed that they appeared calm and relaxed; they interacted positively with staff and actively sought staff out. We observed that staff were attentive to people`s needs and treated them with respect and dignity.

People who were able to speak with us were all positive about the care and support they received at The Old Rectory. One person told us: "I am very happy here and the staff are very kind.� Another person said: "Staff do a very good job, they look after me very well.� Another person said: �Everybody is very nice, can�t beat it really. I go about my day as I choose to; I make use of all the lounges, I get up when I choose and go to bed when I want to. The food on the whole is OK and we have a choice of meals.�

They told us that their wishes to be independent were respected and they were supported to make decisions about their care. People told us that they enjoyed the social activities that were arranged for them.

We spoke with visiting family members. They were all satisfied with the standard of care delivered to their relatives and they all found the staff to be approachable, helpful and informative.

People had detailed and personalised care plans in place that guided staff as to the care and support they needed. We found that the people living at the home were cared for by sufficient levels of staff who received a good level of training and support.

The provider had systems in place to monitor and to help ensure quality and safety at the home. However we found that there was a lack of hand rails in the corridors, bathrooms and shower room and some toilets were very low and did not have hand rails.