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Archived: The Old Rectory Inadequate

The provider of this service changed - see old profile

All reports

Inspection report

Date of Inspection: 4 January 2013
Date of Publication: 4 May 2013
Inspection Report published 4 May 2013 PDF

Overview

Inspection carried out on 4 January 2013

During a routine inspection

We spoke with five relatives and friends visiting people who used the service. They told us that they were happy with care provided at The Old Rectory. Comments included "The manager is approachable and efficient and the staff kind and cheerful" and �The ambience in the home has improved and things have settled down in the last few months".

People who live in the home and/or their families told us that they were consulted about how their care was delivered and that they had input into how the home was run. We looked at care plans and these showed that people, where they were able, made choices and consented to their care planning arrangements.

There were arrangements in place to ensure the safe management of medicines.

Overall we found that staff had been through a period of change and the new manager, with the support of the provider, was making positive improvements to the environment and quality of the service delivered. However we found that staffing levels were not sufficient to meet the individual needs of people using this service and this needs to be addressed.