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Archived: Arden Court Requires improvement

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Inspection report

Date of Inspection: 20 December 2012
Date of Publication: 23 January 2013
Inspection Report published 23 January 2013 PDF | 80.01 KB

Overview

Inspection carried out on 20 December 2012

During a routine inspection

Arden Court is registered to provide care for up to forty seven people. There were thirty five people using the service on the day of the inspection.

During the inspection we spoke with six people who used the service who all spoke well about the care that they had received. Comments included “I really like living here” and “It’s a happy place” and “The chef is excellent, she come round and talks with us about the kinds of food we might like”.

The people who used the service were well presented and we saw that staff were interacting with them politely and with respect. We saw that care was delivered in a timely and efficient way.

On the day of the inspection there was a social event at the home which relatives had been invited to and during this time we spoke with seven relatives and one friend. One relative told us “It’s fantastic” and “Every time I visit the staff keep me up to date with anything that might have changed”

We found that relevant policies and procedures were in place within the home and that staff were aware of them. We saw evidence of a good staff induction programme and also a comprehensive training programme for staff members as part of their continuous development.