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Archived: Caremark (Barnsley)

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All reports

Inspection report

Date of Inspection: 2 July 2013
Date of Publication: 18 July 2013
Inspection Report published 18 July 2013 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 2 July 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

We spoke with eleven people who used the service and seven relatives of people who used the service. Although people were not generally aware of what training staff had, no one had any issues with the competency of the care workers. One person commented “they do seem to be trained in physical handling, they’re very good at that.”

We spoke with the operations director about the recruitment procedure. He explained in detail the steps involved in recruiting new employees. He told us that any gaps in employment would be addressed directly with the person and covered during interview. Two written references were required for potential new recruits. He told us that a new employee would not start working unsupervised until satisfactory references and DBS checks (Disclosure and Barring Service) previously CRB (Criminal Record Bureau) checks had been received for that person.

We reviewed five staff files. We found appropriate checks had been undertaken. We saw evidence of application forms, identity checks, references, DBS checks and evidence of training.

We spoke with six members of care staff about the recruitment procedure. All of the care workers told us that they had to attend an interview, supply reference details and have a DBS check. One care worker told us that she already had a current DBS disclosure that had been obtained a few days earlier from another employer. The operations manager confirmed to us that for staff with a satisfactory DBS disclosure obtained within the previous three months, they would not apply for another disclosure. Staff told us that they did not start work until their DBS and references had been returned and were satisfactory.

All staff completed an induction which included a three day training session provided by the local authority. This covered a variety of training in a number of subjects including dementia awareness, infection control, moving and handling and medication. Staff also took part in a Caremark induction day. In addition they had various work books to complete which were to be done within their 12 week probationary period. All staff we spoke with told us that they were fully aware of their role and responsibilities. They said that they felt the training and the induction, and also shadowing other colleagues had equipped them for their role.