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Archived: Ryedale Home Care

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Inspection report

Date of Inspection: 24 August 2012
Date of Publication: 25 September 2012
Inspection Report published 25 September 2012 PDF | 46.58 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 24/08/2012, looked at records of people who use services, talked to staff, reviewed information from stakeholders and talked to people who use services.

Our judgement

The provider was meeting this standard. People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

User experience

We spoke with two people who used the service and two carers of people who used the service. One person told us that the staff were competent and confident of their ability to offer good care. One person told us ‘They all know what to do so that I don’t have to keep telling them. They are all trained in using the hoist.’

Other evidence

Staff received appropriate professional development.

We looked at the training records for four members of staff. After recruitment, staff attended an induction which covered all required areas and the core care subjects. This meant staff had the training they needed to offer good care. Staff received further support after induction. This involved shadowing other experienced members of staff. Senior staff also observed staff work until they were sufficiently confident and skilled to work alone. Throughout this process there were opportunities for staff to speak on a one to one basis with the manager and to express any concerns or areas for development. We saw written evidence that staff had completed core training to meet people's needs.

The manager told us that she kept a training matrix which alerted her to required training updates.

We spoke with three members of staff. They told us they had received up to date training in core areas and had received training in how to care for people with specific medical conditions according to what was required.

Staff told us that they had received supervision and that they could also approach the manager with any concerns on a daily basis. They told us the manager was positive in her approach and that they had confidence in her ability to support them to ensure people using the service were assisted appropriately.

We saw evidence of supervision notes. These showed that staff were supported to offer good care. Staff told us they had the regular opportunity to discuss their professional development, their skills and the training required to offer suitable care.