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Archived: Ryedale Home Care

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Inspection report

Date of Inspection: 24 August 2012
Date of Publication: 25 September 2012
Inspection Report published 25 September 2012 PDF | 46.58 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 24/08/2012, looked at records of people who use services, talked to staff, reviewed information from stakeholders and talked to people who use services.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibiity of abuse and prevent abuse from happening.

User experience

We spoke with two people who used the service and two carers of people used the service. They said they felt safe with staff and that their welfare was protected.

Other evidence

The manager told us that all staff had received safeguarding training during their induction and that further safeguarding training was provided in-house. We saw the records for four members of staff and these showed that staff had completed a comprehensive induction. Staff then completed core training which covered abuse awareness and safeguarding. Some senior members of staff had received training in mental capacity and deprivation of liberty. Care staff could describe what was important to consider when assessing people’s mental capacity and told us that they understood people’s capacity could vary. We saw written evidence of a safeguarding policy.

We spoke with three members of staff and they could explain what they should do to protect people if they suspected abuse.

We saw evidence that the manager had cooperated in local authority safeguarding investigations. This showed that the manager carried out her responsibilities in relation to safeguarding and ensured people were protected from harm. The provider may wish to note that she had not been aware of her responsibility under the Health and Social Care Act 2008 to send notifications to CQC. The provider is now aware of this responsibility.

Risk assessments were in place for individuals and the environment to ensure people’s safety was protected.

The service had a policy for the safe handling of people's money. The manager told us that all money which staff handled was recorded. Staff said they knew how to record any spending to ensure people's money was handled safely and that proper records were kept.

We saw evidence of Criminal Records Bureau checks for staff. This ensured that the service did not employ any member of staff who was known to be unsuitable to work with vulnerable people.