- Dentist
Middlewich Dental Practice Limited
Assessment report published 11 September 2025
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 26 August 2025.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
The practice is in Crewe, Cheshire and provides private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces, including dedicated parking for disabled people, near the practice.
The practice had 4 treatment rooms. The total number of staff was 9. We gathered feedback from staff and spoke to a range of staff during our inspection, including 2 dentists, 2 dental nurses, 1 dental hygienist and receptionist and the practice manager, who was also a dental nurse.
People's experience of this service
Prior to our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 12 patients. On the day of our inspection, we saw patient feedback from a further 70 patients, who had left online reviews in the last 12 months. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included:
“Prompt appointment time, very helpful and friendly staff, everything about my dental visit was explained as we went on.”
“Excellent service from arranging the appointment right through to the treatment itself.”
“Friendly service, good advice and quick appointment.”
“Lovely friendly staff who always put my children at ease. Time keeping for appointments is excellent. Always good service from dentist and hygienist.”
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients said when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.