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Cheshire East Council Domiciliary Care Service Good

This service was previously registered at a different address - see old profile

All reports

Inspection report

Date of Inspection: 30 January 2014
Date of Publication: 25 February 2014
Inspection Report published 25 February 2014 PDF

People should be cared for in a clean environment and protected from the risk of infection (outcome 8)

Meeting this standard

We checked that people who use this service

  • Providers of services comply with the requirements of regulation 12, with regard to the Code of Practice for health and adult social care on the prevention and control of infections and related guidance.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 30 January 2014, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

People were protected from the risk of infection because appropriate guidance had been followed.

Reasons for our judgement

We asked the manager to tell us what systems were in place to protect people using the service, and also the agency staff, from the risk of acquiring infections.

We were shown the infection control policy that was in place. It provided instructions for staff on processes such as hand hygiene, personal protective clothing, waste disposal and the management of outbreaks of infections. We were also told that a stock of protective clothing was kept at the agency office for staff to access as they required.

We spoke with one of the care support workers who told us they always wore protective clothing, such as disposable gloves and aprons when delivering personal care to people. We were also told that the agency provided all care staff with a bactericidal hand gel, used to supplement routine hand washing. This staff member also told us that they had undertaken infection control and food hygiene training.

We asked two of the four people that we spoke with if staff washed their hands and wore protective clothing when attending to their personal care needs. We were told, “Always” and “Yes, they do”.

We looked at staff training records, which showed that all staff had undertaken training in infection control. Staff had also undertaken training in food hygiene.