You are here

Brant Howe Residential Home Good

The provider of this service changed - see old profile

All reports

Inspection report

Date of Inspection: 10 October 2013
Date of Publication: 12 November 2013
Inspection Report published 12 November 2013 PDF

Overview

Inspection carried out on 10 October 2013

During a routine inspection

During our inspection we observed that staff asked people for their consent before they carried out care, assistance or support. We also saw staff were patient and allowed people time to consider their options and respected their wishes.

People we spoke with told us they were "very happy" with the care provided in the home. They told us, "The staff are wonderful, they are very kind and nothing is too much trouble�.

We reviewed the recruitment records of the staff and found that they had been recruited using an effective procedure. This included all of the appropriate checks to ensure that the person being employed was of good character.

Records we looked at showed people were regularly asked on a one to one basis about any concerns or comments they may have.One person we spoke with told us about the suggestions made by a number of people living at Brant Howe had been acted upon.

People were given information in the service user's guide about what to do if they needed to make a complaint. People using the service that we spoke with told us they had no complaints and would be happy to raise their concerns directly with any member of staff.