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Brant Howe Residential Home Good

The provider of this service changed - see old profile

All reports

Inspection report

Date of Inspection: 5 January 2013
Date of Publication: 12 February 2013
Inspection Report published 12 February 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 5 January 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People who used this service were cared for by staff who were trained and supported to deliver care safely and to an appropriate standard.

Reasons for our judgement

Staff told us they received appropriate professional development to allow them to do their job well. They said they were supervised to ensure care was delivered in a consistent way and in line with the standards expected by the home. Staff had formal supervision with the head of care on a regular basis. This was supplemented by staff meetings and annual appraisals to identify training needs and to share information.

When we spoke with staff it was evident that staff satisfaction and morale within the home was good and staff turn over was low. People receiving the service also reflected this view telling us that staff were competent, well supported and happy in their work. One person living in the home said, “Staff are all very good at their jobs, they know what they are doing, you can tell they have had training, it shows.” A relative said, “Staff are very caring and take the time to get to know people. I’m impressed with the professionalism.”

Staff files demonstrated that in depth inductions took place over three months covering a range of practices. The records we looked at showed us that care staff had received a range of training to give them the skills to carry out their duties safely and effectively. For example we saw that the core training given to staff included regular training in medication, moving and handling, infection control, first aid, food hygiene, safeguarding people from abuse and health and safety.

We saw evidence that from time to time staff were given the opportunity to undertake training that was more in depth for their role. We observed staff working with people that demonstrated that they were skilled and competent at engaging people and supporting people in ways that created a calm and relaxed atmosphere.

Staff we spoke with were keen to tell us of training courses on caring for people with dementia that they had completed. They also told us that they had completed qualifications to a higher level than was usually required for a care workers role. We saw that many staff had in fact a national qualification in care to level 3 and others had been supported to do management qualifications. While other staff had received training on basic literacy and numeracy skills arranged by the home. Staff said this made them feel valued by the home and they appreciated the opportunities for professional and personal development.